COLLEGE/EMPLOYER COURSE REVIEW · DRAFT

RV Diagnostics & Service Operations

A structured service process covering intake, safety triage, symptom verification, repair authorization, estimate preparation, documentation, customer communication, and final quality assurance.

MRR-DG10520 proposed hoursClassroom, simulated work orders and software scenarios

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Course learning outcomes

Gather a complete RV intake and system history.
Distinguish verified facts, hypotheses, and proposed tests.
Construct a diagnostic decision tree for a common failure.
Prepare an estimate with scope and customer authorization.
Maintain accurate service and parts traceability records.
Close a work order with test results and a clear customer summary.

Instructional modules

1. Intake and scope · 3 hours
Customer interview, year/make/model, photos, symptom chronology

Roleplay intake and fill service request

2. Safety triage and permissions · 3 hours
Hazard flags, owner authorization, travel constraints

Decide to stop, escalate or proceed using cases

3. Diagnostic reasoning · 4 hours
Hypotheses, measurement plans, documentation

Create a fault tree using simulated symptoms

4. Estimates and consent · 4 hours
Labor, travel, parts, change orders, approval

Prepare itemized estimate with explicit assumptions

5. Work order management · 3 hours
Job status, inventory, warranties, evidence

Build repair timeline and quality checklist

6. Closeout and customer care · 3 hours
Functional tests, instruction, follow-up, review requests

Perform service handoff simulation

Practical assessment

Complete simulated intake-to-closeout case, customer consent and repair documentation

Proposed learning equipment

Blank work orders and estimate templates
Mock repair cases and owner manuals
Customer communication rubric
Computer/tablet with sample spreadsheet

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